SmatBot | Workflos AppStore

SmatBot

4.5

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SmatBot is an AI-powered chatbot platform that offers omnichannel, multilingual support across various channels. It provides features such as lead capturing, dedicated support, live chat, real-time analytics, OCR scanning, email & SMS OTP validation, data masking, Adwords tracking, intent mapping, etc. It is suitable for various industries such as e-commerce, education, logistics, real estate, hospitality, healthcare, and more.

Website

http://www.smatbot.com/

Developer

SmatBot

HQ Location

Hyderabad, Telengana

Year Founded

2015

Number of Employees

Strengths

AI-powered

Uses AI to automate customer support and improve response times
Multi-channel support

Supports multiple channels including website, email, and social media
Customizable

Can be customized to fit the branding and needs of the business

Weaknesses

Limited integrations

Does not integrate with as many third-party apps as some competitors
Pricing

Pricing may be too high for small businesses or startups
Learning curve

May take some time to learn how to use all of the features and settings

Opportunities

The market for AI-powered customer support is growing and expanding
Increased demand for online customer support due to COVID-19 and remote work
Opportunity to add new features and integrations to stay competitive

Threats

Competition from other AI-powered customer support software providers
Potential security concerns with storing customer data and using AI algorithms
Potential for new regulations or laws around AI and customer data privacy

Ask anything of SmatBot with Workflos AI Assistant

http://www.smatbot.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

Delivers what's promised Value for Money Clean Support.Nothing actually. I exactly got what I was looking for.
🤔

Average - rated users

Amazing software you get the maximum facility.The Design of chatbot is not up to the mark. They really need to work on user experince of chat bot.
👎

Low - rated users

The product is awesome, I suggest everyone take this product, they have features like, live chat, CRM, and a multi-language bot.For the last 1year, we are using this product, we didn't find any issues.