SolarWinds® Web Help Desk® is a help desk and service desk ticketing and asset management software that simplifies and streamlines support from initial request to resolution. It features a single web interface to manage all support requests, an easy-to-use ticketing system that uses rules to automate creating, routing, assigning, and tracking of tickets, and a pragmatic approach to applying ITIL best practices. It also includes the ability to automate and schedule discovery of hardware and software assets in your IT infrastructure, track asset history including ownership and related service requests, and a built-in knowledge base for creating FAQ and knowledge base articles to assist your help desk team and promote self-service to end users.