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User-friendly interface
Easy to use for hotel staff
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Cloud-based
Accessible from anywhere with internet connection
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Mobile optimized
Can be used on mobile devices for added convenience
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Limited integrations
May not work with all hotel software and systems
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Limited customization options
May not meet the specific needs of all hotels
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Relatively new in the market
May not have as established of a reputation as other PMS providers
- StayNTouch is well-positioned to take advantage of this trend
- StayNTouch can expand its offerings by partnering with other hotel software providers
- StayNTouch can expand its reach to new markets outside of the US
- May struggle to compete with larger, more established providers
- A recession or economic downturn could lead to decreased demand for hotel software
- StayNTouch may be vulnerable to cyber attacks, which could damage its reputation and lead to lost business
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Review Distribution
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👍
High - rated users
StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeeping users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property.The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself.
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🤔
Average - rated users
I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible.For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear.
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👎
Low - rated users
We began using StaynTouch as we opened our boutique hotel and have since rolled it out to our other two properties. The initial setup was made simple by expert training staff who have remained accessible. Having a designated contact makes it simple to fulfill all of our needs. We also enjoy the ability to specify the homepage to a user's needs, as well as the expansive reporting options and integrations.Some aspects of the software are limited. Workarounds are always available, which is a plus, but it would be great if all of our needs could be met without the team getting together first to find a solution.
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StayNTouch Cloud PMS Plan
