Summatti helps business get real-time actionable insights & automate quality control on all customer interactions Customer Experience Identify issues, patterns, predict escalations & trigger alerts in real-time to mitigate service interruptions. Agent Performance Know & track how each member of your team is doing & help them when they need you. Quality Control Increase quality control to 100% of interactions & exceed your compliance & SLA standards. Real-time Alerts Save your money & time by getting real-time alerts to manage your team, whether they're on-site or remote.