Swell | Workflos AppStore

Swell

4.5

327

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Swell is a customer engagement toolkit for local businesses that offers messaging, webchat, appointment scheduling, payment submission, customer surveys, and review gathering. It aims to improve customer interactions and provide convenient online experiences.

Website

https://www.swellcx.com/

Strengths

Ease of use

Intuitive interface and simple setup process
Customization

Flexible options for branding and design
Customer engagement

Tools for gathering feedback and improving customer satisfaction

Weaknesses

Limited features

Lacks some advanced functionality compared to competitors
Pricing

Relatively expensive compared to other options
Integration

May not integrate well with certain other software or platforms

Opportunities

Growing demand for customer engagement and feedback tools
Opportunities to partner with other SaaS companies for integration and cross-promotion
Potential to add new features and functionality to stay competitive

Threats

Increasing number of competitors in the customer engagement and feedback space
Potential decrease in demand for non-essential software during economic downturns
Risk of data breaches or other security issues that could damage reputation

Ask anything of Swell with Workflos AI Assistant

https://www.swellcx.com/

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Review Distribution

👍

High - rated users

Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way.My only fear is that businesses won't utilize the software to its full potential.
🤔

Average - rated users

The ability to connect with potential clients and current clients.Notification system is poor. Sometimes we get them, sometimes we dont, or will get the notification but the message takes longer to show up. Notifications vary from application, be it, app or desktop.
👎

Low - rated users

Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well.I wish I could do a date filter on the beta experience like I can on the original experience. This would help me sort through the reviews from a certain time period, rather than having to browse to find the correct date, or switch over to the "original experience".