TMAC is an Agent/User thin-client application that allows contact center agents to handle customer interactions such as voice, chat, email, audio, video, social media, co-browse, and screen-share in a single user interface. It empowers agents/Users to interact with customers across multiple channels and the ability to complete the interaction efficiently and effectively. TMAC comes with pre-built integration for all leading telephony platforms, CRM, Social Media Channels and other critical contact center applications.