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Ease of use
Intuitive interface and simple navigation
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Customization
Flexible scheduling and billing options
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HIPAA compliance
Secure platform for handling sensitive patient information
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Limited integrations
Few options for connecting with other software
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Pricing
Relatively expensive compared to some competitors
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Mobile app
No dedicated mobile app for on-the-go access
- Growing demand for virtual therapy sessions
- Opportunity to expand customer base through targeted marketing efforts
- Potential to add new features and functionality to stay competitive
- Increasing number of competitors in the mental health SaaS market
- Potential for increased regulation of telehealth and patient data privacy
- Possible decrease in demand for mental health services during economic downturns
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Review Distribution
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👍
High - rated users
It makes billing insurance companies so much easier and faster. It also tells me when I'm missing information in a client's file.It's difficult for clients to access it without explicit instructions every time. It's not user friendly for ages 40+ from what I've found. It's also a pain to re-bill under a different CPT code if it's already been submitted once before under a different specific code.
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🤔
Average - rated users
It makes it very easy for receptionists and therapists to schedule new and existing appointments. It's also easy to communicate with your internal team with messages.Visually it's not as pleasing as it could be and there should be email notifications for the messages. It could be better with a more modern look and notifications for certain things.
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👎
Low - rated users
It has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.There has been a two-year wait for the promised upgraded system. The messaging system is difficult to utilize. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgrading - too many to mention. Customer service has not been responsive to the issue.
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TherapyAppointment Plan
