ThriveDesk
4.7
45
Customer service software for startups and WordPress businesses.
Strengths
-
Ease of use
Intuitive interface and simple setup process
-
Customization
Flexible ticket management and branding options
-
Automation
Automated workflows and canned responses for faster resolution
Weaknesses
-
Limited integrations
Fewer integrations compared to competitors
-
Pricing
Relatively expensive compared to other help desk solutions
-
Reporting
Limited reporting and analytics capabilities
Opportunities
- Opportunity to expand integrations and features to attract more customers
- Opportunity to adjust pricing to be more competitive
- Opportunity to increase marketing efforts to reach more potential customers
Threats
- Intense competition from established help desk solutions
- Economic downturns may lead to decreased demand for help desk solutions
- Security breaches or data leaks could damage the company's reputation
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https://www.thrivedesk.com/
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ThriveDesk Plan
ThriveDesk offers three pricing plans starting at $49/month with features such as unlimited agents, email integration, and knowledge base.
Basic
15
/month
The plan includes...
1 Mailboxes
2 Users
Community Forum
Live Chat
Reports
1 Integration
Standard
39
/month
All Basic features &...
2 Mailboxes
5 Users
Knowledge base
Collision Detection
API and Custom Apps
Automation
Plus
99
/month
All Standard features &...
5 Mailboxes
10 Users
Teams
Contact Segment
Multilingual Chat
Custom Fields
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
