Trengo
4.4
106
Trengo is a customer engagement platform that helps SMBs connect with customers on various online channels and consolidate all conversations into a single inbox. It aims to create the right touchpoints at the right time to attract, convert, and create repeat customers. Trengo focuses on streamlining customer engagement budget into one affordable solution.
Strengths
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Omnichannel communication
Ability to manage customer communication across multiple channels
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Collaboration tools
Features that enable team collaboration and task management
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Automation
Automated workflows and chatbots to improve efficiency
Weaknesses
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Limited integrations
Integration options are limited compared to other SaaS products
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Pricing
Pricing can be expensive for small businesses
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Learning curve
May take some time to learn and fully utilize all features
Opportunities
- Opportunity to expand integration options to attract more customers
- Opportunity to expand to new markets and increase customer base
- Opportunity to offer more customization options for customers
Threats
- Competition from other SaaS products offering similar features
- Potential decrease in demand due to economic downturn or recession
- Increased focus on data privacy and security may impact customer trust
Ask anything of Trengo with Workflos AI Assistant
https://www.trengo.com
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Trengo Plan
Trengo offers three pricing plans starting at €25 per user per month, with increasing features and capabilities for each plan.
Grow
16
1 User Per Month
Shared Inbox
Live chat
Flowbots (add-on)
5 channels
Internal notes & mentions
Unlimited messages
Scale
27
1 User Per Month
WhatsApp Business
Flow- & Chatbots
Statistics
API
Quick replies
50 channels
Internal Team Chat
Customer Satisfaction Surveys
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