Verint Knowledge Management
Verint Knowledge Management™ is a configurable solution that provides customers and contact center agents with access to information across channels to improve both customer experience and operational productivity. It’s a single source of truth. Its patented, AI-infused search technology is designed to find and present users with accurate, relevant answers, eliminating time-consuming research. With an array of search, content management, reporting and integration features, Verint Knowledge Management is configurable to meet the demands of growing organizations and blend into the most complex business environments, including contact centers, self-service portals, and other customer support platforms. The vendor states Verint Knowledge Management results, in contact centers: • 50% reduction in agent training time • 75% reduction in time for agents to find the right answers • 28% increase in workforce productivity
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