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ViaDialog develops innovative solutions for managing and automating customer interactions. They have expertise in omnichannel flow management and AI technologies for customer interactions. ViaDialog is a telco, software house, and hosting provider, offering a one-stop-shop to customers. They are certified ISO22301 by AFNOR and prioritize Very High Availability. Their cloud and on-premises solutions allow customer relationship centers to grow rapidly on all digital communication channels.
  • Ease of use

    Intuitive interface and simple navigation

  • Customization

    Flexible options for branding and personalization

  • Integration

    Seamless integration with other software and platforms

  • Limited features

    Lacks some advanced functionality compared to competitors

  • Pricing

    Relatively expensive compared to other SaaS options

  • Customer support

    Some users report slow response times and unhelpful support

  • Increasing demand for virtual communication tools
  • Potential to add more advanced features to stay competitive
  • Opportunities to partner with other software and platforms for increased visibility
  • Growing number of competitors in the virtual communication space
  • Potential for security breaches and data privacy issues
  • Decreased demand for virtual communication tools during economic downturns

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ViaDialog Plan

ViaDialog offers a tiered pricing model with three versions ranging from $29 to $99 per month, each with increasing features and capabilities.
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