VoiceFoundry Post Call Surveys, powered by SMG Agent Track

Request Demo

Not Claimed

SMG AgentTrack collects customer feedback for businesses using Amazon Connect as a contact center provider to improve satisfaction, increase efficiency, and drive loyalty.

Website

https://voicefoundry.com/

Developer

VoiceFoundry LLC

Strengths

Customizable surveys

Ability to create tailored surveys to gather specific feedback
Real-time reporting

Immediate access to survey results and data analysis
Integration with Amazon Connect

Seamless integration with Amazon Connect for easy implementation

Weaknesses

Limited to Amazon Connect users

Only available for those using Amazon Connect as their call center platform
Requires additional setup

May require additional setup and configuration beyond initial implementation
May not capture all feedback

Some customers may not be willing to participate in post-call surveys, limiting the amount of feedback gathered

Opportunities

Potential to expand to other call center platforms beyond Amazon Connect
Opportunity to add more advanced survey features to enhance data collection
Potential to integrate with other SMG products for a more comprehensive customer experience solution

Threats

Competition from other post-call survey tools in the market
Potential for decreased customer participation in post-call surveys over time
Risk of negative feedback from customers who may not want to participate in surveys or who have negative experiences with the product

Ask anything of VoiceFoundry Post Call Surveys, powered by SMG Agent Track with Workflos AI Assistant

https://voicefoundry.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?