Vonage Contact Center (formerly NewVoiceMedia)

Request Demo

Not Claimed

Vonage Contact Center offers solutions for Salesforce, ServiceNow, and Microsoft Dynamics 365 that integrate with their respective platforms to provide a seamless customer experience and enhance productivity for agents. The solutions provide contextual and relevant data and workflows for agents to collaborate across their organizations and deliver unparalleled customer service. Vonage Contact Center has received high ratings and delivers service excellence throughout all stages of pre-sales, onboarding, adoption, and value realization.

Website

https://www.vonage.com

Developer

Vonage

HQ Location

Holmdel, NJ

Year Founded

2001

Number of Employees

2,516

Twitter

@Vonage

Strengths

Omnichannel support

Supports multiple channels for customer communication
Integrations

Integrates with various CRM and business tools
Analytics

Provides detailed analytics and reporting

Weaknesses

Pricing

Can be expensive for small businesses
Complexity

Can be difficult to set up and use
Limited customization

Limited options for customization and branding

Opportunities

Opportunity to expand into new markets and industries
Opportunity to add new features and functionality
Opportunity to form partnerships with other SaaS providers

Threats

Competition from other contact center software providers
Potential impact of economic downturn on customer demand
Potential security breaches and data privacy concerns

Ask anything of Vonage Contact Center (formerly NewVoiceMedia) with Workflos AI Assistant

https://www.vonage.com

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?