Web Help Desk | Workflos AppStore

Web Help Desk

4.1

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SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that offers tools for service management from request to resolution. It includes features such as ticketing management, asset management, change management, knowledge management, incident management, and service management. Users can automate the discovery of software and hardware assets and manage asset assignments, history, and associated service requests. The solution also offers a configurable workflow engine to help ensure that change management policies and procedures are adhered to.

Website

http://www.solarwinds.com/help-desk-software.aspx

Strengths

Customizable ticketing system

Allows for tailored workflows and automation
Integration capabilities

Can integrate with other IT management tools
User-friendly interface

Easy to navigate and use

Weaknesses

Limited reporting options

May not provide enough data for some users
No mobile app

May not be as accessible for on-the-go use
Limited customization options

May not meet the needs of more complex workflows

Opportunities

Could broaden its customer base beyond IT
Could increase accessibility and convenience for users
Could provide more data for users to analyze

Threats

May lose market share to similar products
May need to adapt to new trends and technologies
May result in decreased demand for IT management tools

Ask anything of Web Help Desk with Workflos AI Assistant

http://www.solarwinds.com/help-desk-software.aspx

Apolo

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