West Cloud Contact CE | Workflos AppStore

West Cloud Contact CE

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West Interactive offers contact center transformation solutions that support every individual customer interaction. They provide a comprehensive array of contact center solutions that drive business value through a strategic partnership approach. They offer both voice and non-voice customer engagement solutions, including IVR/speech automation, mobile apps for customer care, social media and agent resources. Their solutions leverage their multichannel enterprise routing and unified customer contact solutions.

Website

https://www.intrado.com/en

Developer

Intrado

HQ Location

Omaha, NE

Year Founded

1986

Number of Employees

1,716

Twitter

@Mosaicx_

Strengths

Scalability

Can handle large volumes of calls and contacts
Ease of use

Intuitive interface for agents and supervisors
Integration

Can integrate with other systems and CRMs

Weaknesses

Pricing

Can be expensive for small businesses
Limited customization

May not meet specific needs of some businesses
Reliance on internet connection

May experience issues with connectivity

Opportunities

Can expand to new markets and industries
Can add new features to stay competitive
Can form partnerships with other companies for added value

Threats

May face competition from other SaaS providers
May face security threats and breaches
May face regulatory challenges in certain markets

Ask anything of West Cloud Contact CE with Workflos AI Assistant

https://www.intrado.com/en

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