Omnitraq is a business intelligence solution that offers data mining and speech analytics tools for large and midsize call centers in a variety of industries. It can capture customer interaction data from various sources and analyze brand sentiment data, news coverage, and user reviews. Omnitraq includes a starter phrase list to help users build a database of analyzed words and phrases, and this database can be configured to suit a company’s needs using the report configuration tool. Users can save and review call logs and sort calls by phone numbers, agent, call type, time, and duration.