yellow.ai
4.4
36
Yellow.ai is an Enterprise-grade Conversational AI Platform that offers resolution-focussed automation with the best of AI + Human Intelligence. It is trusted across 70+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, Siemens Limited, Waste Connections US, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, MG Motors and Tata. The platform aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code bot builders. It has been recognized by Frost & Sullivan, Gartner, IDC, and G2 crowd as a leader and has raised more than $102M from blue-chip investors.
Strengths
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AI-powered
Uses artificial intelligence to provide personalized customer service
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Multichannel support
Can handle customer inquiries across multiple channels, including social media and messaging apps
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Automation
Automates repetitive tasks, freeing up customer service agents to handle more complex issues
Weaknesses
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Limited integrations
May not integrate with all the tools and platforms a business uses
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Cost
Pricing may be too high for small businesses or those on a tight budget
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Language support
May not support all languages, limiting its usefulness for businesses with a global customer base
Opportunities
- As more businesses adopt AI-powered customer service, there is a growing market for yellow.ai
- Opportunity to expand into new markets and industries
- Opportunity to offer more customization options to meet the unique needs of different businesses
Threats
- Competition from other AI-powered customer service solutions
- Concerns around data privacy and security could impact adoption
- Potential for increased regulation of AI-powered customer service solutions
Ask anything of yellow.ai with Workflos AI Assistant
https://yellowmessenger.com/platform
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yellow.ai Plan
Yellow.ai offers a range of pricing plans starting from $399/month with features such as chatbots, voicebots, and integrations.