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Accuracy
Provides accurate and consistent information across multiple platforms
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Ease of use
Simple and user-friendly interface
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Customization
Allows for customization of listings and content
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Pricing
Can be expensive for small businesses
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Limited integrations
Does not integrate with all platforms
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Limited analytics
Limited reporting and analytics capabilities
- Opportunity to expand to new markets and platforms
- Opportunity to form partnerships with other SaaS providers
- Opportunity to add new features and capabilities
- Competition from other SaaS providers in the same space
- Changes in the market and consumer behavior
- Changes in regulations and compliance requirements
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Review Distribution
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👍
High - rated users
Customers love the central knowledge base that Yext provides, which allows them to keep their listings up-to-date on multiple websites. They also appreciate the custom fields and labels that help them keep track of location-specific information. The review response tool is easy to use and provides valuable insights. Central knowledge base, custom fields, labels, review response tool.None mentioned.
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🤔
Average - rated users
Customers have had mixed experiences with Yext's support service, with some reporting a decrease in quality. They also mention that the pages team can be slow to program, and that once you start using Yext, it can be difficult to switch to another vendor. None mentioned.Decrease in support service, slow pages team, difficult to switch vendors.
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👎
Low - rated users
Customers report that Yext is good for updating low-value web directories quickly, but not for managing important directories like Google, Apple, Bing, Facebook, Foursquare, and Yelp. They also mention that Yext does not help with SEO or improve ranking in Google. Updates low-value web directories quickly.Not good for managing important directories, does not help with SEO or improve ranking in Google.
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Yext Plan
