Zailab
4.9
3
Zailab is a cloud-based contact center platform that offers a cost-effective solution for businesses of all sizes, particularly SMB teams. Their platform is easy to set up and optimize, and uses AI to route and prioritize interactions from any channel. They offer a consumption-based model, allowing users to pay only for the features they use, with no monthly licensing fees or upfront costs.
Strengths
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Omnichannel
Supports multiple communication channels
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AI-powered
Uses artificial intelligence to improve customer interactions
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Scalable
Can handle large volumes of customer interactions
Weaknesses
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New
Relatively new to the market
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Limited integrations
May not integrate with all necessary systems
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Pricing
Pricing may be higher than competitors
Opportunities
- Increasing demand for omnichannel customer service solutions
- Opportunities to form partnerships with other SaaS providers
- Potential to expand into new international markets
Threats
- Competitors with established market share
- Decreased demand due to economic factors
- Potential for increased regulation in the industry
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http://www.zailab.com
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Zailab Plan
Zailab offers a subscription-based pricing model with three versions, starting at $99 per user per month, with additional features in higher versions.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
