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Document360
4.6
783

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Document360 is a SaaS platform that helps users build a self-service knowledge base for customers and internal users, as well as create API documentation. It offers features such as a Markdown text editor, category manager, landing page customization, roles and permissions, private hosting, versioning, backup and restore, and API documentation features such as importing OpenAPI specifications and generating code samples. It serves various industries from 30+ countries and has clients such as Monday.com, Harvard University, and Warner Bros.
Website
https://www.kovai.co/
Developer
Kovai Limited
Category
Collaboration & Productivity、Content Management
Suitable for enterprise
Startups、SMEs、Agencies、Enterprises
HQ Location
London
Year Founded
2009
Number of Employees
257
Twitter
@BizTalk360
Strengths
  • User-friendly interface

    Easy to navigate and use

  • Customizable branding

    Allows for personalized branding and customization

  • Integrations

    Seamlessly integrates with other tools and platforms

Weaknesses
  • Limited language support

    Only supports a few languages

  • Limited analytics

    Analytics and reporting features are limited

  • Limited customization options

    Customization options are limited compared to other products

Opportunities
  • Could expand language support to reach a wider audience
  • Could add more analytics and reporting features to provide more insights
  • Could partner with other SaaS products to expand integrations and reach
Threats
  • Facing competition from other similar products
  • Economic downturn could lead to decreased demand for SaaS products
  • Security concerns could lead to decreased trust in the product

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https://www.kovai.co/
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Review Distribution

  • 👍
    High - rated users

    Document360 provides a central hub of information that encourages employees to find answers themselves. It can be used as both internal and external knowledge base. The powerful analytics feature tells you what people have and what they are looking for, allowing you to plug the gap. User restriction access provides complete control over who is able to access what.The only issue is that you can import content from WordPress and no word or CHM.

  • 🤔
    Average - rated users

    The availability of customer support and their help was very useful.Some features are missing that were essential in some cases, like custom icons or more no-code customization in the homepage-builder.

Media

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Document360 Plan

Document360 offers three pricing plans starting at $49/month, with increasing features and version control capabilities.
Free Trial $ 0 Per Month
Document360 Trial
Standard $ 149 3 Team Accounts Per Month
Public knowledge base with 3 team accounts 50 GB Storage Knowledge base version feedback manager Article Templates Home Page Builder AI powered search Custom domain Cookie Consent Custom branding Security (X-Frame) SSL SOC 2 compliance Data center location Drive(Media Management) Tag Management SEO Management Knowledge base widget(basic)
Professional $ 299 5 Team Accounts Per Month
Advanced Public Knowledge Base with 5 Team Accounts Everything in Standard Public (Advanced) Knowledge Base 5 Team Accounts Custom CSS and Java scripts Analytics Smart Bar Article review reminders Glossary Recycle bin Link Analyser Knowledge base widget (advanced) Global Find and Replace Snippets and Variables Back up and restore Notifications Ticket deflector Back up and restore Notifications Data center location AI Generated Meta Title and Description (add-on) Integrations - Zendesk, Freshdesk, Intercom, Slack, Drift & Microsoft Teams Integration- Zapier,Make,Salesforce,Crowdin (add-on) Security- IP restriction,SSO, Security groups and roles (add-on) Multilingual knowledge base (add-on) Custom email domain(add-on)
Business $ 399 5 Team Accounts Per Month
Perfect plan for fast-growing business with 5 Team Accounts Everything in the Professional Plan 10000 Private Readers Reader accounts and Analytics Reader groups Private Knowledge base Multilingual Knowledge base (add-on) AI-tag recommender (add-on) Ticket deflector with multiple configuration(add-on) AI Generated Meta Title and Description (add-on) Integrations and extensions- Zendesk, Freshdesk, Intercom, Drift, Slack, Microsoft teams, Integrations and extensions-Zapier, Make, Salesforcec, Crowdin (add-on)
Private hosting $ Contact Us
A private hosting option to meet your privacy, speed, and security needs. Everything in Enterprise Mixed (Public and Private Knowledge base) Private Hosting Data Residence Integrate external tools Premium Support Control on Compliance Additional Security
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