-
Customizable
Ability to customize the platform to fit specific business needs
-
Scalable
Ability to handle large amounts of traffic and users
-
Collaborative
Encourages collaboration and knowledge sharing among users
-
Expensive
High cost compared to other similar platforms
-
Steep Learning Curve
May take time for users to learn and navigate the platform
-
Limited Integrations
Limited integrations with other software and tools
- Increasing demand for knowledge management and collaboration tools
- Opportunity to expand into new industries and regions
- Opportunity to add new features and functionality to stay competitive
- Competition from other similar platforms
- Decreased demand for knowledge management and collaboration tools during economic downturns
- Increased focus on data security and privacy may impact user trust
Ask anything of AnswerHub with Workflos AI Assistant
http://www.ignitetech.com
Sign up for free
Review Distribution
-
👍
High - rated users
Gamification elements like badges, reputation points. An ability to control permission based on a reputation score as a kind of gratification for active users. Expertise features improve recognition! "Ask an Experts" helps to ping experts, same time you can define your expertise manually but also automatically by system to become an expert for a specific topic.Analytics functionality that it is built-in. It is not fully reliable. The product is still being continuously improved so there some features still missing.
-
👎
Low - rated users
None. I've opened 2-3 dozen issues with microsoft about all the pains this software has.With the implementation at MSFT's dev community site, navigation is poor. It doesnt have "my issues", it has "Items I Follow" which is as useful for managing support issues as facebook's "Top Stories" is with keeping up with friends and family (this means it is not very useful). Wasted visual space everywhere on the pages. I took a stab at making my own client UI, but the site is serving chunks of HTML to the the users when displaying issues instead of passing JSON. Horrid and difficult to navigate alignment of posts, comments to those posts, and solutions. You cant see a full and concise list anywhere. You get 5 (now 10) issues at at time displayed "card style". If you need to see other issues, you must click "See more" a bunch of times. This is a real pain when trying to keep up with 100+ open issues. The list cant be sorted. Results appear twice. Issues can be closed and locked for comment by moderators. This is extremely frustrating to users when its clear the moderator does not understand the problem or simply makes a mistake. There is no place to see posts i have reported or the results of the report. The whole idea of requiring a paying customer to garner votes to get a company to fix bugs they have just created is malarkey, and perhaps that makes AnswerHub a victim of just being the wrong tool for the job. This isn't about friendships, so we don't need a social site. It needs to be a competent issue and request tracker, and that it is not.
Media
AnswerHub Plan
