Ease of use
Intuitive drag-and-drop interface
Ability to create custom forms with branding and advanced features
Seamless integration with popular apps and services
Higher pricing compared to some competitors
May not have all the features needed for complex forms
Some users may have concerns about data security and privacy
- Growing demand for online forms and surveys
- Opportunity to add new features and functionality to stay competitive
- Opportunity to form partnerships with other SaaS providers
- Intense competition from other form builder SaaS providers
- Risk of data breaches and loss of customer trust
- Changes in data privacy regulations could impact business operations
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High - rated users
Customers are highly satisfied with Jotform and find it easy to use and customize to their needs. Customers find Jotform easy to use and customize to their needs.
Average - rated users
Customers find Jotform useful but not always meeting their desired outcomes. Customers find Jotform useful for document workflow.Customers report not always getting the desired workload outcome from Jotform.
Low - rated users
Customers generally like Jotform but have some suggestions for improvement, including adding conditional formatting during the design stage and improving the email response customizer. Customers like Jotform's ease of use and customization options.Customers suggest adding conditional formatting during the design stage and improving the email response customizer.