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Confirmit is a market research platform that helps businesses gather essential data about customers, markets, and employees to increase productivity, maintain a competitive edge, and promote cultural changes. It incorporates new techniques such as text analytics and mobile engagement and researches data from CRM and other business systems. Its voice of customer feature helps increase revenue, reduce costs, and retain existing customers by identifying up-sell and cross-sell opportunities and providing actionable feedback at key customer touchpoints. It also improves retention and performance through pulse surveys.
Suitable for enterprise
  • Customizable surveys

    Allows for tailored surveys to fit specific needs

  • Real-time reporting

    Provides up-to-date insights and analytics

  • Multi-channel feedback collection

    Enables feedback collection through various channels such as email, SMS, and social media

  • Steep learning curve

    May require significant training to fully utilize all features

  • Limited integrations

    May not integrate with all desired systems

  • Expensive

    Higher cost compared to some competitors

  • Could increase market share by integrating with more systems
  • Could attract more customers by offering lower-priced options
  • Could increase revenue by expanding globally or into new industries
  • May face increased competition from other survey software providers
  • Could result in decreased demand for survey software
  • May face challenges complying with changing data privacy regulations

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Review Distribution

  • 👍
    High - rated users

    Confirmit is user friendly logical, flexible, solid and stable. The level of support available to customers is excellent with SLA's in the hour mark.Confirmit have been slower to develop the DIY approach and researchers tend to like the DIY build as you go approach to creating surveys that other monkey type survey offerings provide.

  • 🤔
    Average - rated users

    Confirmit is good market research software and we can put up a survey within a few days.It took a number of months to get Confirmit running on our systems. We could not use the cloud based system since Confirmit could not guarantee which data center support would be in. The database has also caused many problems for us.

  • 👎
    Low - rated users

    Confirmit allows you to run surveys.Confirmit Horizons is not user friendly and way too complex if you want to run simple surveys. Email invitations do not render well on mobile devices, they have no decent templates, the (manual) coding of open answers is time consuming, the options to create and design custom reports are limited. And the product is way too expensive.


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Confirmit Plan

Confirmit offers a flexible pricing model with different versions and add-ons, tailored to the needs of each customer.
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