EngageBay is a cloud-based marketing, sales, support, and CRM solution designed for small to midsize enterprises. It offers features such as email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management, and more. The platform comes with a built-in CRM to manage and track all activities across customers, leads, and deals. It also provides marketing capabilities for lead generation through automated email templates, customizable forms/popups, and social media engagement.