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Five9
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Five9 is a cloud contact center software provider with AI automation that assists live agents and reduces service costs. They have over 2,000 customers worldwide and facilitate over five billion call minutes annually.
Website
http://www.Five9.com
Developer
Five9
Category
CRM
Suitable for enterprise
SMEs、Enterprises
HQ Location
San Ramon, CA
Year Founded
2001
Number of Employees
2,166
Twitter
@Five9
Strengths
  • Cloud-based

    Accessible from anywhere with internet connection

  • Omnichannel support

    Allows for seamless communication across multiple channels

  • Scalable

    Can easily accommodate growth and changing business needs

Weaknesses
  • Limited customization

    May not be able to fully tailor to specific business needs

  • Reliance on internet connection

    Service may be disrupted if internet connection is lost

  • Pricing

    May be more expensive than other options on the market

Opportunities
  • Can be integrated with other business software for increased efficiency
  • Growing demand for cloud-based communication solutions
  • Potential for integration of AI technology for improved customer service
Threats
  • Competitors offering similar services at lower prices
  • Potential for data breaches and security threats
  • Changes in regulations could impact the service's compliance and functionality

Ask anything of Five9 with Workflos AI Assistant

http://www.Five9.com
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Review Distribution

  • 👍
    High - rated users

    Ease of using the system. The screen and voice record option. Our TSM, is also really great.

  • 🤔
    Average - rated users

    Ease of using the system. The screen and voice record option. Our TSM, is also really great.The reports are too complicated and when you are looking for a simple report it is confusing and never easy to figure out.

  • 👎
    Low - rated users

    The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.

Media

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Five9 Plan

Five9 offers a tiered pricing strategy with three versions, ranging from $100-$200 per user per month, with additional features at higher tiers.
Inbound $ 100
ACD CTI IVR Historical & Standard Reporting Quality Monitoring Multichannel CRM Integration
Outbound $ 100
Dialers CTI Historical & Standard Reporting Multichannel Social Chat CRM Integration
Blended $ 100
ACD Dialers CTI IVR Speech Recognition IVR CRM Integrations Quality Monitoring Multichannel Historical & Standard Reporting
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