Froged
4.5
81

Not Claimed

FROGED is a Product Success Platform designed for SaaS companies that provides access to the entire customer lifecycle, including onboarding, engagement, and proactive customer support. The platform helps brands personalize the customer experience at every touch point, increasing overall MRR and retention. A free trial is available.
Developer
Froged Technologies S.L.
Category
CRM
Suitable for enterprise
Startups、SMEs
HQ Location
Malaga, Spain
Year Founded
2019
Number of Employees
34
Twitter
Strengths
  • User engagement

    Froged helps increase user engagement through targeted messaging and personalized experiences.

  • Ease of use

    Froged is easy to set up and use, with a user-friendly interface and intuitive features.

  • Automation

    Froged automates many tasks, such as lead scoring and segmentation, saving time and increasing efficiency.

Weaknesses
  • Limited integrations

    Froged has limited integrations with other software, which may be a drawback for some users.

  • Pricing

    Froged's pricing may be too high for some small businesses or startups.

  • Limited features

    Froged may not have all the features that some users are looking for, such as advanced reporting or A/B testing.

Opportunities
  • Froged has the opportunity to expand its offerings and integrations, potentially reaching new markets and users.
  • Froged could form partnerships with other software companies to increase its integrations and reach more users.
  • Froged could capitalize on industry trends, such as the increasing importance of customer experience, to attract more users.
Threats
  • Froged faces competition from other customer engagement and marketing automation software companies, which could impact its market share.
  • An economic downturn could lead to decreased demand for Froged's services, as businesses cut back on spending.
  • Data privacy regulations, such as GDPR or CCPA, could impact Froged's ability to collect and use customer data, potentially limiting its effectiveness.

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Review Distribution

  • 👍
    High - rated users

    The UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.Native mobile app is not yet where it needs to be, but they are working on a new version.

  • 🤔
    Average - rated users

    The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!.The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all. Also, the fact that it wasn't integrated with our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.

  • 👎
    Low - rated users

    The only thing we liked about Froged, is its ability to send trigger-based emails & in-app messages.Literally everything. The UI, The product depth, and the customer support.

Media

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Froged Plan

Froged offers a free version with limited features and three paid plans starting at $19/month with increasing features.
Free $ Free Trial 1 Agents
The best option to kickstart your business, engage with users, and create help articles to assist them. Free customizable Live Chat Notifications in App Slack Integration No credit-card required
Grow $ 79 3 Agents Per Month
Your business is growing, you're a rockstar! Offer your team the best tools to improve user retention while avoiding churn! Everything in FREE + Slack & Google Meet integrations 3 Agents Event-based alerts & messages Engagement Metrics Unlimited Emails Up to 1,000 active users/month
Scale $ 349 7 Agents Per Month
Your plan scales along with your business to keep offering your users the best possible experience when using your product. Everything in Grow + Integrations: Slack, Segment, Google Meet, Facebook Messenger, Jira, WhatsApp, Zapier and Webhooks 7 Agents Automation rules for conversations NPS Whitelabel alerts & emails Up to 10,000 Monthly Active Users Product Flows
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