HelpCrunch
4.6
534
HelpCrunch is a customer communication platform that offers live chat, chatbot, knowledge base, email marketing, and popups. It aims to increase conversions and sales, improve support, and help businesses grow faster. A free trial for 14 days is available.
Strengths
-
Ease of use
Intuitive interface and simple setup process
-
Omnichannel support
Ability to handle customer inquiries from multiple channels
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Automation features
Automated chatbots and email campaigns to improve efficiency
Weaknesses
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Limited integrations
Fewer integrations compared to competitors
-
Pricing
Higher pricing plans compared to some competitors
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Limited customization options
Limited ability to customize the chat widget and email templates
Opportunities
- Opportunity to expand into new regions and industries
- Opportunity to form partnerships with other SaaS providers to expand integrations
- Opportunity to add new features such as social media integration or video chat
Threats
- Intense competition from established players in the market
- Potential decrease in demand due to economic downturn or recession
- Increased scrutiny on data privacy and security could impact customer trust
Ask anything of HelpCrunch with Workflos AI Assistant
http://helpcrunch.com/
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Review Distribution
-
👍
High - rated users
HelpCrunch provides a centralized dashboard for customer communication and lead generation. It also offers a knowledge base and pro-active messages. It's easy and pleasant to use.No negative feedback provided.
-
🤔
Average - rated users
HelpCrunch offers a knowledge base accessible from Chat Widget, auto messages, bulk email, and mobile apps.Mobile app notifications are sometimes delayed or do not appear.
Media
HelpCrunch Plan
HelpCrunch offers a flexible pricing strategy with three versions starting at $15/month, each with increasing features and support options.
Standard Live chat plan
15
$
Great plan for small teams that includes more auto messages, full customization, unlimited contacts and chat history
3 chat auto messages
Help Desk
Knowledge Base
Branded popups
Branded widget
Full chat customization
1 widget, unlimited domains
Live chat support
Standard Live chat & Emails plan
29
$
Great plan if you need email marketing automation in addition to live chat.
3 chat auto messages
3 email auto messages
1,000 emails per team member
Email forwarding
Help Desk
Branded popups
Branded widget
Full widget customization
1 widget, unlimited domains
Live chat support
Premium live chat plan
25
$
Perfect plan for those who need a perfect live chat
Unlimited chat auto messages
Help Desk
Knowledge Base
Unbranded popups
Unbranded widget
Advanced widget customization
5 widgets, unlimited domains
High priority live chat support
Premium Live chat & Emails plan
49
$
Perfect for growing teams that need all the functionality and unbranded widget
Unlimited chat auto messages
Unlimited email auto messages
10,000 emails per team member
Email forwarding
Help Desk
Knowledge Base
Unbranded popups
Unbranded widget
Advanced widget customization
5 widgets, unlimited domains
High priority live chat support
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