HGS Agent X is a cloud-based contact center solution that helps businesses to solve critical contact center challenges, and quickly deploy a scalable contact center ecosystem. Despite having all the sophisticated CX tools, companies leave an estimated $402B on the table by failing to provide simple customer experiences. With the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology ensures agents have the support and insights they need to succeed. HGS Agent X offers simplicity in an age of complexity. It is a comprehensive, highly customizable, cloud-based contact center solution enabling contact centers to ramp up ROI by: - increasing efficiencies by automating mundane agent tasks - reducing agent task and talk time - speeding up agent onboarding and self-learning - providing agents with deeper customer insights to enrich customer interactions - facilitating agent collaboration and idea generation Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of features. Maximize your most valuable asset with a streamlined, unified solution that empowers agent performance and results in an outstanding customer experience.