InvGate Service Desk is a web-based ITIL ready solution that helps organizations manage, analyze and automate their IT services. It offers an intuitive ticketing system with 100% code-free configuration for managing incidents, service requests, change and problem records. It is available on both cloud and on-prem versions and is flexible enough to meet other departments' needs. It also offers a smart Knowledge Base, a fully branded self-service portal, and the ability to request services via third-party team communication platforms or email. The workflows can be automated to match tickets to the best solver and keep consistent responses to repeating issues. It also offers customizable dashboards and reports for visibility of all tickets and team's work. It is integrated with InvGates Assets for tracking assets and warranties from a single platform.