Review Distribution

• 👍

  High - rated users

  iSolved People Services is easy to implement and customize. Payroll process is easy. Online time cards and employee adaptive experience are great! Online onboarding for new employees is easy to use and makes data entry easier.There's so much that iSolved offers and can customized, I would like to get more information on what I can do. Employee adaptive experience app sometimes glitches and makes it hard for employees to use. I also wish it was an app in the App Store.

• 🤔

  Average - rated users

  Integrated Time clocks and Payroll. Report writer.Sometimes feels different parts of iSolved are detached. Have to wait for payroll to process to update PTO balances. Admin users must be updated by iSolved staff. Managing HR complete cycle is being solved. Hiring is decent, but it seems our team doesn't quite understand how advertising works on iSolved hire. Managing active employees is pretty good. Time clocks could be slightly improved for our purposes by managing whole crew punches. It creates problems when we mass punch, it takes time to research who exactly needs the update, when we just want to mark that department x switched from program 1 to program 2 at which time.

• 👎

  Low - rated users

  This software has one merit... the security principals practiced are pentagon level.The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is 'cut off' on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. Server connectivity issues are very common. Be prepared to 'fix' timecards for employees every single day. The check stub viewing app, while integrated into the mobile app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use 'system time' which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

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