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Automation
Automated ticket assignment and response
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Customization
Customizable ticket fields and workflows
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Integration
Integration with popular tools like Slack and Zapier
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Pricing
Relatively expensive compared to competitors
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Limited Features
Lacks some advanced features like gamification and chatbots
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Interface
Interface can be overwhelming and confusing for new users
- Opportunity to expand into new markets and industries
- Opportunity to form partnerships with complementary SaaS products
- Opportunity to develop a mobile app for on-the-go support
- Intense competition from established players like Zendesk and Freshdesk
- Potential decrease in demand due to economic downturn or recession
- Risk of security breach and loss of customer trust
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Review Distribution
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👍
High - rated users
The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.
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🤔
Average - rated users
It allows me to do my job with a little more ease. I feel like the people I help are satisfied with the quality I provide thanks to the help of Jitbit.It can be a little slow and glitchy sometimes, however so can most programs. it's a learning process and it gets easier and easier over time.
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👎
Low - rated users
Nothing, It didn't work.It doesn't work.
Media
Jitbit Helpdesk Plan
