Beta
LiveChat
4.5
2,985

Not Claimed

LiveChat is a customer service platform with online chat, ticketing system, and web analytics capabilities. It offers customizable communication with customers, automated greetings, and canned responses to reduce handle time. It allows running multiple chat sessions at the same time and provides customer details for personalized service. It offers advanced reporting capabilities, a ticketing system, chatbots, and a self-knowledge base. It integrates with 200+ tools, including popular CRM solutions, ecommerce services, messaging apps, and payment services. The LiveChat team provides 24/7/365 customer support.
Website
https://www.livechatinc.com
Developer
LiveChat
Category
CRM
Suitable for enterprise
Personal、Freelance、Startups、SMEs、Agencies、Enterprises
HQ Location
Lower Silesia
Year Founded
2002
Number of Employees
292
Twitter
@LiveChat
Strengths
  • Real-time communication

    Instant messaging and live chat with customers

  • Customizable chat widget

    Ability to customize the chat widget to match website design

  • Integrations

    Integration with popular CRM and helpdesk software

Weaknesses
  • Limited features

    Lacks some advanced features compared to competitors

  • Pricing

    Pricing can be expensive for small businesses

  • No phone support

    No option for customers to call support directly

Opportunities
  • Opportunity to expand to new markets and industries
  • Opportunity to integrate with more software and platforms
  • Opportunity to improve the mobile app for better user experience
Threats
  • Competition from other live chat software providers
  • Potential impact of economic downturn on customer spending
  • Risk of security breaches and data leaks

Ask anything of LiveChat with Workflos AI Assistant

https://www.livechatinc.com
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Review Distribution

  • 👍
    High - rated users

    Live chat offers prompt, effective, and personalized customer assistance, increasing client happiness and revenue.A large investment in resources and training for customer support agents may be necessary for live chat, and some consumers may prefer using other methods of communication.

  • 🤔
    Average - rated users

    Livechat's integration capabilities with third-party software tools have greatly enhanced customer communication and marketing efforts.None mentioned.

Media

LiveChat livechat-screenshot-1.png

LiveChat Plan

LiveChat offers four pricing plans starting at $16 per month, with increasing features such as chatbots and integrations.
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