NGNInsights
4.9
5
NGNInsights is a SaaS solution designed by a team with expertise in behavioral science, video games, data visualization, and Omnichannel contact centers. It improves the performance of agents and supervisors, providing continuous feedback within call centers. The solution has been proven to shift operations and improve customer experiences.
Strengths
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Real-time monitoring
Provides real-time monitoring of network performance and security
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Customizable dashboards
Allows users to create customizable dashboards for easy data visualization
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Automated alerts
Sends automated alerts when network issues or security threats are detected
Weaknesses
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Limited integrations
Integration options are limited compared to other network monitoring tools
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Steep learning curve
May require some technical expertise to fully utilize all features
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Expensive pricing
Pricing may be too high for small businesses or individual users
Opportunities
- Increasing need for network monitoring tools presents an opportunity for NGNInsights to expand its customer base
- NGNInsights can explore partnerships with other software providers to expand integration options
- NGNInsights can explore opportunities to expand into new geographic markets
Threats
- NGNInsights faces competition from established network monitoring tools with larger customer bases
- Economic downturns may lead to decreased demand for network monitoring tools
- A major security breach could damage NGNInsights' reputation and lead to loss of customers
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NGNInsights Plan
NGNInsights offers a tiered pricing strategy with three versions, starting at $49/month, offering increasing features and capabilities.
NGNInsights Total Edition
30
1 Agent/User Per Month
Agent Performance
Agent Gamification
Agent Chat
SSO Free Forever
Manage ADP Workforce Now, Vantage Circle, Lattice, QuickBooks Time, Guusto, Awardco, Clockify, Paylocity, Toggl Track, Nectar with SSO
