Service Creatio is a comprehensive cloud solution that allows the management of customer requests and automates service operations by following pre-defined processes for full-cycle service management. Service agents can benefit from working in a unified environment to handle a constantly growing number of cases and service requests, managing case queues, and delivering mass personalized communications. Creatio recognized in 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center, as well as in 2016, and listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software). Service Creatio is a robust application to ensure an omnichannel service and support. The product includes 2 editions with a different set of functions: Enterprise and Customer Center. Companies can benefit by choosing the edition that fits best their business specifics.