SpiceCSM Engagement Suite
4.4
10
SpiceX is a platform for Data Orchestration, Workflow, and Unified User Interface that offers advanced integration, automation, and business process management. It includes a flexible CRM/case management tool and was developed to streamline and simplify the process of managing interactions that use multiple workflows and orchestrating the data required to do so. The platform aims to provide tools for Citizen Developers to manage business processes and data associated with it, and is designed to be easy to use for non-technical users.
Strengths
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Customizable
Allows for tailored solutions to meet specific business needs
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Omnichannel Support
Enables communication across multiple channels for seamless customer experience
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Automation
Automates repetitive tasks to increase efficiency and reduce errors
Weaknesses
-
Complexity
May require significant training and expertise to fully utilize all features
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Cost
May be expensive for small businesses or those with limited budgets
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Integration
May require additional integration with existing systems to fully utilize all features
Opportunities
- Opportunity to expand into new markets or industries
- Opportunity to form partnerships with other companies to enhance offerings
- Opportunity to leverage data analytics to improve customer experience and business operations
Threats
- Competition from other SaaS providers offering similar solutions
- Potential security breaches or data privacy concerns
- Changes in regulations or compliance requirements that may impact business operations
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http://www.spicecsm.com
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SpiceCSM Engagement Suite Plan
SpiceCSM Engagement Suite offers a flexible pricing model with three versions, starting at $50 per user per month.
SpiceCSM Engagement Suite: SpiceCSM Professional
100
/user/mo
SpiceCSM Professional provides an industry leading CRM with customizable data objects and interfaces along with reporting for improved and actionable insights. SpiceCSM is always hosted in the cloud and is built on a platform that you can easily expand upon and grow with. Easily integrate and connect to other systems and further increase efficiency with a powerful workflow engine enabling you to create guided processes that significantly enhance the user experience.
Unified User Interface (UUI)
Advanced Account / Case Management (CRM)
Customizable CRM Fields
Skills Based Routing
Universal CTI (Telephony) API
Multiple Brands / Campaigns
Knowledge Base
Standard Reports
Visual Process Editor (Basic)
Guided Process / Agent Scripting
Robust Decision Tree Logic
Data Collection Forms
Variable Based Workflow Logic
Scheduled Business Rules
Customer Facing Processes
White Label (Theming) Engine
Abstract Builder (SpiceCSM Hosted IDE)
SpiceCSM Engagement Suite: SpiceCSM Enterprise
130
/user/mo
Take it to the next level by introducing a more advanced work-flow engine and powerful Live Business Rules. SpiceCSM Enterprise includes access to the Automation Suite which allows you to design unattended business processes and advanced automations.
All the features of SpiceCSM Professional, PLUS:
SpiceCSM Automation Suite Included
Visual Process Editor (Advanced)
Automated Workflow Processes
Live Automated Business Rules
Process Initiated Event Scheduling
Report Builder Design Module
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
