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Automation
Automated customer success management
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Analytics
In-depth analytics and insights
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Integration
Seamless integration with other tools
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Pricing
Expensive pricing plans
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Complexity
Complex setup and configuration
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Limited Features
Limited features compared to competitors
- Growing demand for customer success management tools
- Opportunity to expand into new markets
- Opportunity to form partnerships with other SaaS companies
- Intense competition from established players
- Potential impact of economic downturn on customer success budgets
- Increasing concerns around data privacy and security
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Review Distribution
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👍
High - rated users
The account rep is always willing to help. The ability to pull in data from multiple places and make it actionable for CSMs.Search filters can carry over from one space to another. Reporting could be improved.
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🤔
Average - rated users
Rapid implementation and value gain. Easy to configure and pull new fields using connectors. Responsive to enhancement requests and customizations.Reporting and charting capabilities lacking key features. Built-in survey functionality only works for rudimentary surveys. Product quality challenges. Challenging to find a particular chart. Pain points are on the roadmap to be improved.
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👎
Low - rated users
Ability to create custom customer journeys/journey stages using rules. Weighted health scores. Playbooks that can launch processes and communication automatically.Confusing to use. Surveys cannot be easily customized. Playbooks cannot be edited once launched and cannot be non-linear. Lack of if/then is frustrating. Setting up custom rules for journey stages is frustrating. Not user-friendly. Support is getting better but still frustrating. Issues are sent 'to engineering' and not followed up on.
Media
Strikedeck Plan
