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Ease of use
Intuitive interface and simple setup process
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Customization options
Wide range of customization options for surveys and forms
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Automated workflows
Automated workflows for follow-up actions and notifications
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Limited integrations
Limited integrations with other software and tools
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Pricing
Pricing can be expensive for larger teams or organizations
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Limited question types
Limited question types compared to other survey software
- Opportunity to expand into new markets and industries
- Opportunity to add new features and functionality to the platform
- Opportunity to form partnerships with other software and tools
- Competition from other survey software providers
- Potential impact of economic downturn on customer spending
- Impact of changing data privacy regulations on the platform
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Review Distribution
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👍
High - rated users
SurveySparrow does an excellent job when it comes to Survey Presence, feeling clean while maintaining a detailed and engaging feel when taking surveys. It does not have any limitations, and everything I needed was there for me to test out and build upon. The UX has a nice feel to it, and you get a chance to see the craftsmanship that gives this product a lot of potential. My favorite and their most prominent feature throughout the software would include the various dashboards you can import, allowing you to read your data across multiple surveys while seeing everything on one screen. You can start a trial for their software free of charge, and even if you aren't sure whether it's something you want at the moment, they will allow you to extend your trial, once again free.
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🤔
Average - rated users
While SurveySparrow is doing a good job when it comes to surveying design and feel, their UI can feel a bit clunky at times, and while the user end feels quite nice, there are sometimes where I feel as though there isn't enough direction or sometimes parts of the software can feel like they're missing until I find it in a place I'm not expecting it. The software came out in 2017, so given it's relatively new, there are updates rolled out to fix these sorts of issues, and it's easy to forgive them for those cons when there are a lot more pro's to it.Compared to other software, it can also get very pricy, with their lowest plan coming in at 10 users for $99 a month, and all the way up to $500 a month for enterprise. It's for sure not a software for your average SMB, and for the features, I would say it wouldn't be worth it if you are looking for something on the low end.
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👎
Low - rated users
We loaded their chat bot and received no benefit from it.Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.
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