SutiDesk
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SutiDesk is an online helpdesk software for customer support that allows organizations of any size to manage and track support tickets and related activities from a single platform.
Strengths
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Customizable
Allows for customization of ticket fields and workflows
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Multi-channel support
Supports email, phone, and social media channels
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Integrations
Integrates with popular tools like Salesforce and Jira
Weaknesses
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Limited reporting
Reporting capabilities are not as robust as some competitors
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No chat support
Does not offer live chat support for customers
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No mobile app
Does not have a dedicated mobile app for agents or customers
Opportunities
- Could expand into new markets or industries with targeted marketing
- Could add integrations with other popular tools to increase appeal
- Could improve reporting capabilities to better compete with other solutions
Threats
- Facing competition from established players like Zendesk and Freshdesk
- Could be impacted by an economic downturn that reduces demand for SaaS solutions
- Increased focus on data security could lead to increased scrutiny and potential loss of customers
Ask anything of SutiDesk with Workflos AI Assistant
https://www.sutisoft.com/hr-software/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
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SutiDesk Plan
SutiDesk offers three pricing plans starting at $15/user/month with increasing features and capabilities for each version.
SSO Free Forever
Manage SurveyMonkey, Salesforce Sales Cloud, Salesforce CRM, HubSpot Sales Hub, Zoho Desk, Zoho CRM, HubSpot, Freshdesk, monday sales CRM, Acuity Scheduling with SSO
