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Talkdesk
4.3
5,270

Not Claimed

Talkdesk is a cloud contact center provider that offers automation-first customer experience solutions for businesses worldwide. They offer Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone on one platform for a unified and seamless customer experience journey. They have over 1,800 partners, including Acxiom, Fujitsu, IBM, and Trivago. Talkdesk CX Cloud combines enterprise scale with consumer simplicity, while Talkdesk Industry Experience Clouds are purpose-built to meet the needs of vertical sectors. They also offer the first and only business phone system natively built on a leading cloud contact center platform.
Website
http://www.talkdesk.com
Developer
Talkdesk
Category
CRM
Suitable for enterprise
Startups、SMEs、Agencies、Enterprises
HQ Location
San Francisco, CA
Year Founded
2011
Number of Employees
1,622
Twitter
@talkdesk
Strengths
  • Ease of use

    Intuitive interface and easy setup

  • Scalability

    Can handle large volumes of calls and agents

  • Integration

    Seamless integration with other business tools

Weaknesses
  • Pricing

    Can be expensive for small businesses

  • Limited customization

    Limited ability to customize features and workflows

  • Reliability

    Occasional downtime and technical issues

Opportunities
  • Opportunity to expand into new markets
  • Opportunity to add new features and functionality
  • Opportunity to form partnerships with other SaaS providers
Threats
  • Intense competition from other call center software providers
  • Potential regulatory changes that could impact the industry
  • Potential impact of economic downturn on customer demand

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http://www.talkdesk.com
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Review Distribution

  • 👍
    High - rated users

    Customers are satisfied with Talkdesk's real-time verification of agent status, ability to hear live calls, change status and configurations, and availability of reports for daily duties.

  • 🤔
    Average - rated users

    Customers appreciate Talkdesk's features but experience bugs and issues with templates, connection with client programs, and power/internet outages.

  • 👎
    Low - rated users

    Customers like Talkdesk's app design and sound quality but have issues with support, billing transparency, and overcharging.

Media

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Talkdesk Plan

Talkdesk offers a flexible pricing strategy with three versions (Basic, Pro, and Enterprise) starting at $19 per user per month.
CX Cloud Essentials $ 75 1 Per user per month Per Month
Voice Engagement, Studio & Routing and more
CX Cloud Elevate $ 95 1 Per user per month Per Month
Everything in CX Cloud Essentials plus Digital Engagement, Quality Management and more
CX Cloud Elite $ 125 1 Per user per month Per Month
Everything in CX Cloud Elevate plus Custom Reporting, Performance Management and More
Experience Clouds $ Contact Us
Everything in Elite plus Industry Workspace
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