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Collaboration
Allows teams to work together efficiently
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Customization
Can be tailored to fit specific business needs
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Reporting
Provides detailed analytics and metrics
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Pricing
May be expensive for small businesses
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Ease of Use
May have a steep learning curve for some users
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Integration
May not integrate with all other software systems
- Can expand into new markets and industries
- Can form partnerships with other software providers
- Can add new features and functionality to stay competitive
- May face competition from other software providers
- May be impacted by a recession or economic downturn
- May face security threats and breaches
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Review Distribution
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👍
High - rated users
Easy to use and customize, great 24/7 support, ability to create custom fields.Could improve ability to open in new tabs, compatibility with moderate specs PCs, email integration, and more details regarding ticket creation.
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🤔
Average - rated users
Cheap per seat, customization of fields.Inability to share custom fields between company and ticket, poor text formatting and editor, constant need to refresh or update, poor quality of new screen capture program, lack of email notifications for submit actions, inability to duplicate tickets, inability to create ticket views for individual users, need for save button at top and bottom of action, need for floating formatting bar, need for option to minimize or +/- actions on ticket page, inability to move/merge actions to proper ticket.
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