Teamwork Desk
4.1
278
Teamwork Desk is a ticketing system that helps manage customer queries in one central location, saving time and money. It integrates seamlessly with Teamwork, tracks and reports client requests to drive revenue, automates repetitive work, and manages all client emails in one place.
Strengths
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Collaboration
Allows teams to work together on customer support tickets
-
Automation
Automates repetitive tasks to save time and increase efficiency
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Customization
Customizable workflows and branding options
Weaknesses
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Limited Integrations
Integration options are limited compared to other help desk software
-
Pricing
Pricing can be expensive for larger teams
-
Reporting
Reporting features are basic and may not meet the needs of all businesses
Opportunities
- Opportunity to expand integrations and features to attract more customers
- Opportunity to develop a mobile app for on-the-go customer support
- Opportunity to integrate AI for more efficient ticket routing and response times
Threats
- Competition from other help desk software providers
- Economic downturn could lead to decreased demand for help desk software
- Security breaches could lead to loss of customer trust and decreased demand for the product
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Teamwork Desk Plan
Teamwork Desk offers three pricing plans starting at $9 per user per month, with increasing features and capabilities in each plan.
Starter
8
A ticket management tool for small teams who are just getting started
10 agents
Teamwork Projects integration
Unlimited inboxes
Free Help Docs Site
Part-time agents
Customer portal
Embeddable contact forms
Smart inboxes
Pro
15
Increased automation for teams who need to efficiently manage customer conversations
Unlimited agents
Unlimited inboxes
Free Help Docs Site
Everything in Starter and:
Time tracking
Triggers
Two-factor authentication
Collision detection
Premium
29
Advanced support features that add power to your customer interactions
Unlimited agents
Unlimited inboxes
Free Help Docs Site
Everything in Pro and:
Customer happiness ratings
Custom fields
Full reporting
Business hours
SSO Free Forever
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