zenloop
4.8
45

Not Claimed

zenloop is a SaaS company that offers a Customer Experience Action Management Platform. Their solution allows companies to collect omnichannel feedback along the customer journey, cluster and prioritize insights, and develop intelligent action plans to win back churning customers, retain satisfied customers, drive advocacy, and trigger customer-centric innovation. The platform can be seamlessly integrated into solutions such as Salesforce, Zendesk, Emarsys and all other common CRM, ERP, e-commerce, or STS systems.
Developer
zenloop GmbH
Category
CRM
Suitable for enterprise
SMEs、Enterprises
Strengths
  • Easy to use

    Intuitive interface and simple setup process

  • Real-time feedback

    Instantly receive feedback from customers

  • Automated analysis

    AI-powered analysis of feedback for actionable insights

Weaknesses
  • Limited integrations

    Not compatible with all CRM and marketing automation tools

  • Limited customization

    Limited options for customizing surveys and feedback forms

  • Limited reporting

    Limited options for generating and exporting reports

Opportunities
  • Opportunity to expand into new regions and industries
  • Opportunity to form partnerships with other SaaS providers for increased integration options
  • Opportunity to add new features and functionality to stay competitive
Threats
  • Competition from other customer feedback and survey tools
  • Potential decrease in demand due to economic downturn or recession
  • Increased regulations around data privacy and security could impact business operations

Ask anything of zenloop with Workflos AI Assistant

https://www.zenloop.com/en/cap_var1
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Review Distribution

  • 👍
    High - rated users

    The three parts of the platform are well chosen and optimise the usability and output we generate using zenloop. If I am correct then zenloop supports about 100 languages which is really helpful in our international context.A longer trial period would be nice.....

  • 🤔
    Average - rated users

    Most likely ist the business intelligence behind.Very often issues with Admin-Frontend. Our internal(initial way of structuring surveys is often not covered.

  • 👎
    Low - rated users

    Besides generating value for our customers, the user experience of zenloop is great! Zenloop is eager to improve the tool every day and also asks us for detailed feedback. If we need support, we quickly receive it.Actually there is nothing that dislike about the solution or the service - zenloop is a really great company!.

Media

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zenloop Plan

zenloop offers three pricing plans starting at €249/month, with features such as NPS surveys, feedback analysis, and customer journey mapping.
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