Zonka
4.6
63
Zonka is a feedback management software that allows businesses to collect feedback through various channels such as iPads, Android tablets, online, SMS, and email surveys. It helps measure CX metrics like Net Promoter Score, Customer Effort Score, and Customer Satisfaction Score. The software enables conducting surveys across multiple channels and provides insightful feedback reports to target customer delight and growth.
Strengths
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Customizable surveys
Allows users to create surveys tailored to their specific needs
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Real-time feedback
Provides instant feedback to users, allowing for quick response and action
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Multi-channel feedback collection
Enables users to collect feedback through various channels such as email, SMS, and web
Weaknesses
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Limited integrations
Does not integrate with as many third-party tools as some competitors
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Limited reporting options
Reporting options are not as robust as some competitors
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Limited customization options
Customization options are not as extensive as some competitors
Opportunities
- Could expand integrations with more third-party tools to increase functionality
- Could add more reporting options to provide users with more insights
- Could expand customization options to provide users with more flexibility
Threats
- Competitors could offer similar or better features and take market share
- An economic downturn could lead to decreased demand for the product
- Increased concerns over data privacy could lead to decreased trust in the product
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Zonka Plan
Zonka offers three pricing plans starting at $24/month with increasing features such as unlimited surveys and responses.
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