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Drift
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Drift is a Conversational Marketing SaaS company founded in 2015 by David Cancel and Elias Torres. They created an experience centered around buyers and have grown into a global company with 500+ employees and 5,000+ customers. Drift helps businesses connect with people at the right time, in the right place, with the right conversation using their AI-powered Conversation Cloud.
Website
https://www.drift.com/
Category
AIGC、HR、Collaboration & Productivity、Analytics、Marketing、CRM、Security、Commerce、Content Management、Development、ERP
Suitable for enterprise
Freelance、SMEs、Startups、Enterprises、Agencies、Personal
HQ Location
Cambridge, MA
Year Founded
2013
Number of Employees
632
Twitter
@Drift
Strengths
  • Chatbot

    Automated chatbot for customer support

  • Lead generation

    Helps generate leads through chat interactions

  • Integrations

    Integrates with various CRMs and marketing tools

Weaknesses
  • Pricing

    Expensive pricing plans

  • Limited features

    Limited features in the basic plan

  • Learning curve

    Steep learning curve for beginners

Opportunities
  • Increasing demand for chatbots and customer support automation
  • Opportunity to expand into new markets and industries
  • Opportunity to add new features and improve existing ones
Threats
  • Intense competition from other chatbot and customer support software providers
  • Possible economic downturn affecting customer spending
  • Possible security breaches and data privacy concerns

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https://www.drift.com/
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Drift Plan

Drift offers a tiered pricing strategy with features such as chatbots, email sequences, and playbooks, ranging from $50 to $1500 per month.
Free $ 0.00
Get started with Conversational Marketing by having real-time conversations with your website visitors. Live Chat Email Fallback Welcome Message Basic Reporting Mobile and Desktop App Block User
Premium $ tarting at $2,500.00 Per Month
For small businesses. The right amount of conversational firepower to keep your business growing. * Everything in Free, plus: Live Chat Meetings Custom Chatbots Intel Real-Time Notifications Conversational Landing Pages 12/5 Customer Support
Advanced $ Contact Us
Engage your audiences with personalized messages and grow qualified pipeline with less effort. * Everything in Premium, plus: Fastlane Audiences A/B Testing Advanced Routing Annual Sales User Training Dedicated CSM Quarterly Drift Strategy Consulting Semi-Annual EBR 24/7 Customer Support Access to Drift Support Engineers
Enterprise $ Contact Us
Scale your personalization and pipeline generation efforts across the full customer lifecycle. *Everything in Advanced, plus: Workspaces AI-Powered Chatbots Flex Routing Custom RBAC Semi-Annual Sales User Training Dedicated CSM Monthly Drift Strategy Consulting Quarterly EBR 24/7 Customer Support Access to Drift Support Engineers
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