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Freshsales is a sales force automation solution that provides tools for lead generation, contextual conversations, AI-powered insights, and customer relationship management. It offers built-in email, phone, chat, and telephony to automate the sales process and increase efficiency. With Freddy AI, salespeople can get insights into the best deals to pursue and predict revenue with sales forecasting. Freshsales also offers native CPQ for hassle-free quote generation and pipeline management. It is an all-in-one solution for sales and marketing teams that provides sales force automation, marketing automation, chat, and telephony.
AIGC、HR、Collaboration & Productivity、Analytics、Marketing、CRM、Security、Commerce、Content Management、Development、ERP
Suitable for enterprise
HQ Location
San Mateo, CA
Year Founded
Number of Employees
  • Intuitive UI

    Easy to use interface for sales teams

  • Customizable workflows

    Ability to tailor sales processes to specific business needs

  • Built-in phone and email

    Integrated communication channels for streamlined sales activities

  • Limited integrations

    Fewer third-party app connections compared to competitors

  • No free plan

    No option for a free version of the software

  • Limited reporting

    Basic reporting features with limited customization options

  • Increasing demand for sales automation software
  • Potential for more third-party app connections in the future
  • Opportunity to expand into new global markets
  • Numerous established competitors in the sales automation software market
  • Potential decrease in demand for sales automation software during economic recession
  • Increasing scrutiny on data privacy and security may impact customer trust

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Review Distribution

  • 👍
    High - rated users

    No information provided for high-rated segment.

  • 🤔
    Average - rated users

    Freshsales is easy to use and has a good timeline view, but creating reports can be difficult. Mail integration is not intelligent and sync is slow, making it difficult to link emails or create new deals.

  • 👎
    Low - rated users

    Freshsales has a user-friendly interface and offers a range of customization options, but its pricing structure may be steep for small businesses. It solves the problem of managing marketing and sales leads and tracking interactions with potential customers, making it easier to prioritize sales efforts.


Freshsales Plan

Freshsales offers four pricing plans ranging from $12 to $79 per user per month, with increasing features and capabilities.
Growth $ tarting at $15.00
Perfect for small and fast growing teams. Contact, Account, & Deal Management Pipeline Management Built-in Phone & Email Classic Forms 2-way email sync Gmail & Outlook plugin Marketplace Predictive Contact Scoring Live Chat & Facebook Messenger
Pro $ 39.00
Best value for large teams. Everything in Growth and... Advanced Custom Fields 10 Multiple Sales Pipelines Advanced Lead Scoring Advanced Reporting Custom Roles Smartforms and Event tracking Lead Generation Bot Answer Bot Territory Management
Enterprise $ 69.00
Built for enterprises All features in Pro + 25 Sales Sequences/user 100 Intelligent Workflows Audit Logs Auto-profile Enrichment Sales Forecasting & AI Forecasting Insights Dedicated Account Manager Queue Callback Field Level Permissions 10 Custom Modules
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