Beta
Octadesk
4.1
8

Not Claimed

Octadesk is a conversational service platform for sales, commerce, and support to increase revenue, decrease costs, and drive a better experience.
Website
https://bit.ly/3PsliDh
Developer
Octadesk
Category
Commerce
HQ Location
Sao Paulo, SP
Year Founded
2015
Number of Employees
137
Twitter
@octadesk
Strengths
  • Omnichannel support

    Ability to handle customer inquiries through multiple channels

  • Automation

    Automated workflows and canned responses to improve efficiency

  • Customization

    Flexible customization options to fit specific business needs

Weaknesses
  • Pricing

    Relatively high pricing compared to competitors

  • Learning curve

    Steep learning curve for new users

  • Limited integrations

    Limited integrations with other software and tools

Opportunities
  • Opportunity to expand integrations with other software and tools
  • Opportunity to expand into global markets
  • Opportunity to add new features and functionalities
Threats
  • Intense competition from established players in the market
  • Potential impact of economic downturn on customer demand
  • Growing concerns around data privacy and security

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Octadesk Plan

Octadesk offers a tiered pricing strategy with three plans starting at $15/user/month, each with increasing features and capabilities.
Sea $ 2 1 Plans Per Month
- Up to 30 users - 2.000 WhatsApp Oficial conversations/month - 01 WhatsApp API Oficial number - Extended support - All features included! Chat Automations and Bots Tickets Chat Commerce*
River $ 1 1 Plans Per Month
- Up to 10 users - 1.000 WhatsApp Official conversations/month - 01 WhatsApp API Oficial number - Extended support - All features included! Chat Automations and Bots Tickets Chat-commerce*
Ocean $ 4 1 Plans Per Month
- Up to 10 users - 1.000 WhatsApp Oficial conversations/month - 01 WhatsApp API Oficial number - Extended support - All features included! Chat Automations and Bots Tickets Chat-Commerce*
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