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Customizable
Allows for customization of workflows and templates
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User-friendly
Easy to use interface for both admin and customer
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Mobile app
Has a mobile app for on-the-go access
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Limited integrations
Does not integrate with as many third-party apps as competitors
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Pricing
Pricing can be expensive for small businesses
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Limited reporting
Reporting capabilities are not as robust as some competitors
- Opportunity to expand integrations and features
- Opportunity to expand into global markets
- Opportunity to form partnerships with other companies in the industry
- Competition from other SaaS companies in the industry
- Potential impact of economic downturn on customer spending
- Potential for security breaches and loss of customer data
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Review Distribution
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👍
High - rated users
ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs.Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.
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🤔
Average - rated users
ShopVox has a great concept, I like the flexibility to do what I need for pricing and quoting.ShopVox falls into the same trap as other software, they try to do something for everyone, and in the end, it becomes a convoluted disjointed mess at times. The hardest part is I feel the dev team doesn't listen to their users at all and wants us to conform to the way they see things.
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👎
Low - rated users
I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products.We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms.
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shopVOX Plan
