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Birdeye is a highly rated platform for local businesses and brands to manage their online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales. Over 100,000 businesses use their all-in-one platform.
Suitable for enterprise
HQ Location
Palo Alto, CA
Year Founded
Number of Employees
  • Ease of use

    Intuitive interface and simple setup process

  • Comprehensive features

    Includes reputation management, customer feedback, and social media monitoring

  • Customizable reporting

    Ability to create custom reports and dashboards

  • Limited integrations

    Does not integrate with as many third-party tools as some competitors

  • Pricing

    Can be expensive for small businesses

  • Limited customer support

    Some users report slow response times from customer support

  • Could increase market share by integrating with more third-party tools
  • Could expand into new markets outside of the US
  • Could attract new customers by adding new features such as sentiment analysis
  • Facing competition from established players such as Yotpo and Trustpilot
  • Negative reviews on Birdeye's own platform could harm its reputation
  • A recession could lead to decreased demand for Birdeye's services

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Review Distribution

  • 👍
    High - rated users

    No information provided for high-rated segment.

  • 🤔
    Average - rated users

    The ability to get more reviews on google.Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!.


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Birdeye Plan

Birdeye offers three pricing plans starting at $299/month, with additional features and support available at higher tiers.
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