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Ease of use
Intuitive interface and simple setup process
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Comprehensive features
Includes reputation management, customer feedback, and social media monitoring
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Customizable reporting
Ability to create custom reports and dashboards
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Limited integrations
Does not integrate with as many third-party tools as some competitors
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Pricing
Can be expensive for small businesses
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Limited customer support
Some users report slow response times from customer support
- Could increase market share by integrating with more third-party tools
- Could expand into new markets outside of the US
- Could attract new customers by adding new features such as sentiment analysis
- Facing competition from established players such as Yotpo and Trustpilot
- Negative reviews on Birdeye's own platform could harm its reputation
- A recession could lead to decreased demand for Birdeye's services
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Review Distribution
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👍
High - rated users
No information provided for high-rated segment.
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🤔
Average - rated users
The ability to get more reviews on google.Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!.
Media
Birdeye Plan
