M2P Collect is a SAAS-based full-suite debt collection platform that allows lending institutions to manage their collection and repayment operations intelligently. It enables lenders to automate, streamline & orchestrate collections across various touch points throughout the collection life cycle starting from campaigns, chatbots, IVR, tele-calling, and feet-on-street. The platform leverages proprietary technology & insights to optimize engagements and accelerate collections thereby improving the experience for borrowers, lenders, and collection agents. M2P collect supports an end-to-end collection journey with integrated cloud calling solutions, dynamic payment link generation capability, field mobile application with a geotagging, multilingual chatbot, digital engagement via various channels, settlement, and legal flows with intuitive dashboard & reporting capabilities. It is a powerful digital interface that helps lenders by improving visibility, reducing costs, saving time, and maximizing productivity. Features: - User management & access controls - Auto allocation engine with collectability score - Campaign engine - Settlement module with a maker-checker logic - Real-time reporting & analytical dashboard - Integration into any channels of communication - Case history and audit trail across channels - Secure data transfer - Role-based authorization access - Enriched event log with sentiment analysis