Dial800 is the go-to resource for thousands of businesses every year with over 25 years of experience providing essential call tracking, analytics, and cloud-based communication software. With Dial800, every call goes further through bold analytics and meaningful insights. Set up custom call routing for your inbound calls in just a few clicks with AccuRoute® from Dial800. With unlimited routing profiles and 30+ routing rules to choose from, you can easily create unique call flows. Routing options include: - Call criteria routing including caller's location, time of day, or nearest location - Call queue creation & management with callback options - Agent distribution groups including round-robin & hunt groups - Flexible routing menus that capture routing decisions - Remote dial & remote decision routing if you already have your routing rules set up - Call center integrations Creating a call routing system that quickly and efficiently delivers inbound calls to their correct destinations is key to reducing call queue wait times and customer frustrations - the drag-and-drop designer in AccuRoute® makes it easy to create a system that is perfectly built for your needs.